Shipping & Delivery Information
Our goal is to provide a seamless and hassle-free shopping experience. Our on-line store provides informative and convenient access to our most popular products. When it comes to furniture and artisanal accessories, there is no replacement for experiencing the product for yourself at our retail store in Rochester, NY.
Shipping Fees are based on size and distance from our retail location. We charge a 8% shipping on all items to cover our costs to ship the item. We Do NOT ship furniture. Our shipping is for our smaller items and we ship to all 50 states with the U.S. via USPS.
Scheduling the delivery:
Once the furniture arrives at our warehouse and has been inspected, we will contact you to schedule the delivery. Hours for delivery are Monday – Friday 8:30 – 4:00pm. Saturday 8:30 -2pm. At this time, please notify us of any special requirements which includes (but not limited to) narrow roads and driveways, restricted delivery times, proof of insurance for certain buildings, multiple flights of stairs and service elevator reservations.
When the delivery is scheduled for a particular day, you will be given a ‘window’ of 2-3 hours. Our drivers will call you approx. 30 minutes before they arrive. An authorized person must be home during your scheduled delivery to accept, inspect and sign the delivery receipt.
Preparing for Furniture delivery:
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners. Please use our Measuring for Furniture Delivery worksheet to ensure that your items will fit. Our delivery professionals will not move existing furniture or move or set up electrical equipment or light fixtures. To ensure a successful delivery, please clear the pathway and the space where the new furniture will be prior to delivery.
All furniture is delivered as ‘White Glove’. This means that the furniture is brought into the room of your choice with a maximum of one flight of stairs (up or down). The furniture is unpacked, put in place and all the packing materials are removed. Please note, that certain light fixtures and some decorative items that are shipped with the furniture order should not be unpacked until they are ready to be installed. We ask that you closely inspect all furniture before the moving professionals leave.