Refunds & Returns
We take great pride in the quality of our Furniture and Accessories and want you to be completely satisfied with your purchase. Furniture and Home Décor items can be a serious investment and for that reason we make sure that we are providing you with in-depth information on the materials and construction techniques used to make them. We also encourage customers to visit our retail store to get a feel for the furniture and other products. In general, we do not accept returns on large furniture items. We realize that there are certain circumstances which do warrant a return and we will consider these returns on an individual basis. If returns are approved, there could be a 15% restocking fee and you will be responsible for the cost of the return service unless the seller is at fault. Please review our Measuring for Furniture Delivery worksheet to insure a successful delivery. Furniture is not returnable if it does not fit through a pass-way or room. For additional information on what is considered a large furniture item, as opposed to a small parcel, please review our Shipping & Delivery information.
In the instance that a piece of furniture is delivered and there are minor imperfections, you will find detailed information on what to do on our Shipping & Delivery page.
All returned items must require a signature at the receiving end. For small parcels, returns will be made directly to our store and one of our staff members will need to sign for it. For larger furniture and accessory items, we will provide you with the address of our receiving warehouse and they will sign on our behalf for receiving returned items. If you do not request a signature for the return, we cannot be responsible if we do not receive the items.
For items considered ‘small parcels’, if anything arrives defective, damaged or is the wrong item, you must notify us by contacting customer service within 48 hours. Please keep all the original packaging materials until instructed by us or the shipping company to do so. For additional information please review the Shipping & Delivery information and the Terms & Conditions.
For ‘small parcel’ items purchased either online or in our retail store, we accept returns of most items within a 30 day period, with the original receipt, in the original packaging and by original method of payment.
Axom reserves the right to decide and provide discretionary judgement on what is considered poor quality goods or high quality goods which have aesthetic imperfections that are an inherent nature and considered an attribute of artisanal made goods.
The cost of the item purchased along with applicable sales tax will be refunded if the conditions for the return, as stated in this policy are met. The cost of shipping and other additional fees is not refundable unless the seller is at fault.
Purchases made with gift cards or existing store credit will receive a refund in store credit.
Purchases made with Cash or Check, if over $100 will be issued with a company check, mailed to you within 14 days.
Returned merchandise must be in the original (new, unaltered and unused) condition and packaging. This means that there are no visible signs of wear.
Refunds are contingent upon inspection of items once we receive them.
Sale and discontinued merchandise are non-refundable unless otherwise noted
Custom made items are not returnable.